What happens to your money after you book?
We hold your payment until your trip is complete.
Paying before a trip is the part that makes people nervous. So on Wheyer, your payment is held safely while you travel. The travel business is paid once your trip is done.
That is the whole idea. The rest of this page shows how it works.
How it works.
Your money stays in a secure, protected escrow vault while you plan, travel, and return.
You book and pay.
Your payment goes into a protected hold, not straight to the travel business.
We hold it.
The travel business can see your booking is confirmed and paid, but it does not receive the money yet.
You take your trip.
If you need to change or cancel, the booking terms apply.
Travel with more peace of mind.
Know what happens to your money and what you can do if something does not go as planned.
You are not paying and hoping
The travel business is paid after the trip, not before.
You know where your money is
Your booking dashboard shows its payment status at all times.
You have a next step if something is wrong
If the trip is not as promised, you can raise it, and we look at it fairly.
What this does not mean
We would rather be clear than overpromise.
Holding payment does not guarantee every outcome
Problems are reviewed strictly on verified facts, ensuring both you and the business are heard fairly.
Refunds follow your booking cancellation terms
Every listed trip clearly displays its specific refund window and cancellation schedule prior to checkout.
Protection applies to Wheyer on-platform payments
Off-platform and direct cash transactions cannot be held, protected, or resolved by our escrow vault.
How travel businesses are verified
Before any travel business can list on Wheyer, we strictly verify who they are. Every operator gets a transparent storefront featuring their credentials, history, and real traveler reviews.
Identity & Legal
Business license and director identity checked.
Escrow Vault
Secure merchant hold and payout integration.
Real Reviews
Storefront history & verified traveler ratings.
If something goes wrong
Most trips go well. When one does not, there is a clear, structured way to sort it out.
Tell us
You can raise an issue from your booking at any time. Help is always available.
We hear both sides
You share what happened. The travel business shares its side. Evidence such as messages and photos is carefully considered.
We decide fairly
The outcome depends on the facts and the booking terms, not on who is bigger or who complained first.
Clear resolution
You are told what happened and why. You will see the decision and what happens next. We see every issue through to resolution.
Questions travelers ask
In a protected hold. It is not passed to the travel business until your trip is complete.